Frequently asked questions

It’s pretty straightforward: Customers who use Giganet Web Hosting can obtain unlimited disk space, data transfer, and email storage if they use their services consistently with the Terms of Service and these paragraphs.

Giganet Web Hosting is designed to serve the web hosting needs of small or medium, independently owned and operated businesses. It is not appropriate to use our services to support large enterprises or businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small or medium, independently owned and operated businesses.

Giganet Web Hosting is a shared web hosting service, which means that a number of customers’ web sites and other email or storage services are hosted from the same server. Giganet web hosting uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers’ sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.

If you use your services consistently with the Terms of Service and these paragraphs, your site can grow as large as necessary to meet your business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers’ sites grow at rates well within our rules.

In most cases, if you use our services consistently with the Terms of Service and these paragraphs, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site.

You can also upload as much as content as you like each month, subject only to the Terms of Service and the rules that control how fast your site can grow (see Disk Space).

You do not have to worry about hitting a storage limit if you use our services consistently with the Terms of Service and appropriate usage.

You can have as many domain names as you like. You can have each domain name point to a different site (except economy plan), or you can have multiple domain names point to the same web site. Many companies register several domain names and have them all point to the same central web site.

You can host more than one Parked or Addon domain names.Parked domains are secondary names of the main domain name. They point to the exact same page as the main domain name of the website. This feature is offered in all web hosting plans.

Addon domains give you the opportunity to have a completely seperate website under the same web hosting package. When you create an addon domain a subdirectory is automatically created in /public_html directory where you upload the content of your website. So you can host 2 seperate websites under the same account.This feature is on all hosting plans except economy plan.

Through Control Panel you can administer all aspects of your web hosting account. All web hosting packages include the very popular cPanel. You can access the cPanel through http://yourdomain.com/cpanel where yourdomain.com is the domain name of your website.

You could access a cpanel demo from our hosting features web page.

Giganet Web hosting makes it easy to move from your existing web hosting company. Our no-downtime transfer process takes the pain out of “packing”! We could handle the transfer process for you!.

A quide to do it yourself.

In order to move your website from another company to our server you need to follow these steps:

Don’t stop your account with the other company until the transfer procedure has been completed.Download the files of your website (backup) from the old server and upload them via FTP to your new account. (if you have databases you have to move them too).After the move check that your website works fine by using the temporary ip we provide (ip_address/~username).Create your email accounts through cPanel.At the domain name registrar set the new nameservers which are sent to you via email. Usually it takes 24-48 hours for the website to work from our server. Until then it will continue to work from the old server so you will have no downtime.

For any problem you may encounter during the procedure you can open a ticket to support dpt.

All Web Hosting Packages include the latest versions of PHP and MySQL. You can manage the MySQL Databases with phpMyAdmin.

Yes. Your domain is setup to work both with http://mydomain.com and http://www.mydomain.com. The www stands for world wide web and is no longer required. Many people still type it in though.

Our company offers Linux-based hosting. Attention, the fact that you might be using Windows in your pc at home or work doesn’t mean that you should select Windows-based hosting for your website. Linux is more popular than Windows when it comes to web hosting and provides better security, stability and resources. Linux hosting is the best choice.

SSL stands for Secure Sockets Layer. It is an encryption layer that encodes information that is exchanged between a client and a server, protecting the transmission of sensitive and private data.

An SSL certificate is a file installed on the web server that a web site is running on. This file is composed of two segments. The first is the public key, which encrypts data. The second is the private key, which decrypts data. When a client, such as a web browser, connects to an SSL secured server a unique session is created using these two keys. All data transmitted during this session is protected, and cannot be decrypted by any party other than that specific client and the server.

Yes, you can use your website without a domain name. We provide you a temporary URL in your welcome email, which can be used to view your site when your domain name is not working. Example: http://ipaddress/~username/ You must replace ipaddress with your server’s IP, and replace username with your actual cPanel username.

A domain name is in effect the name of your website, and therefore the basis of your presence on the Internet. Domain names are unique and must therefore be registered. A domain name consists of a name (such as your company name) and an extension. The extension determines either the purpose or geographical relationship of the domain name although this is not always strictly adhered to. For instance .com relates to worldwide commercial domain names and is by far the most popular and valuable extension. Other domains such as .ca (Canada) determine the geographical scope to which the domain name and underlying company relates.

There may be a brief delay between the time your domain name registration or transfer is completed and the time when your domain is active and can be accessed by everyone over the Internet. This is due to the propagation process. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, nameservers around the world must be notified of the change. This process of notification is referred to as propagation. Propagation typically takes 48 to 72 hours.

Transfer your domain name from another registrar to Giganetwebhosting here. Enjoy the reliability we can offer you by tranfering your domain name easily to Giganetwebhosting.

You can have as many domain names as you like. You can have each domain name point to a different site, or you can have multiple domain names point to the same web site. Many companies register several domain names and have them all point to the same central web site. This is known as a domain alias.

The authorization code is used to verify that you have the right to administer the domain name. Therefore is necessary to have the authorization code in order to change the domain name information or transfer it from another registrar.

You could check the availability of the domain name you want to register, using our domain check tool that you could find on the right side of our web hosting and domain name pages.

You can register the most popular TLD’s. [.com] [.net] [.info] [.org] [.biz] [.us] [.mobi] [.ca].

More TLD’s coming soon.

You can host any domain name you wish. You only need to set the correct nameservers at the registrar of the domain name. The nameservers will be sent to you via email.

Short for top-level domain, and refers to the suffix attached to Internet domain names. There are a limited number of predefined suffixes, and each one represent a top-level domain. For example current top-level domains include:

etc.

We accept the following payment methods: MasterCard, Visa, American Express, Discover, and PayPal. All transactions are made secure using the paypal authentication system.

You will be billed for a full term according to your order, when you sign up for your Giganet Web Hosting service.

After your first term, you will get an e-mail with details about how you renew your subscription for another term. We guarantee with our lifetime dicount guarantee that you will be billed the same or less. Your domain registration is for a one-year term and is separated from your web hosting term. We renew for free your domain each year, as long as you maintain your account with us, if you choose an account with free domain name.

Our Anytime Satisfaction Guarantee allows you to cancel your order Anytime without any penalty fees. If you decide to cancel your account at anytime Giganet web hosting will refund you for the remainder of your term, excluding domain registration or renewal fees, for which we incur a cost.

No, the nonrefundable domain registration fee means you own your domain until the end of the registration term. You have to renew the domain name after the end of the term in order to keep it.

Once we have received your payment, your account will usually be activated within 24 hours. We need the time to be able to verify your payment details with paypal and your order form data.

Certainly. You can upgrade any hosting plan. You upgrade anytime by simply renew your plan to a higher one.

If you upgreade before the end of the previous term, we will only charge you the difference between your current web hosting plan and the new one.

Special Offer : You will not be charged any additional fees if you upgrade even 4 months before the end of your current hosting plan. You win these months to the new better plan for free. For example you are now on the Economy plan and in 3 months your plan time is ending and you want to upgrade to Deluxe plan. You just renew and upgrade to Deluxe now and you win the 3 months time to Deluxe without paying the difference.

Open a billing ticket about the offer.

Yes, you can use your existing domain name for any of our web hosting packages. It is to your benefit to transfer your existing domain name to us in order to be able to handle it easily if needed in the future and to give you the free domain name offer if you got a Deluxe or Ultimate plan.

If your site sends or receives sensitive information, including accepting payment information, account information, or if your site includes a log-on feature, then your site should be secured with a certificate.