• Where do I upload my files ?

    All files and folders should be uploaded to the public_html directory. The public_html folder can be accessed either by FTP or via 'File Manager' in cPanel. To access your hosting account via FTP connect to www.yourdomain.com. Be sure to create an index file for your home page, this can be index.htm, index.html, index.php, etc. Please…

  • 500 Internal Server Error ?

    This is a common error, normally caused by one of the below listed problems. Each of which can be fixed quickly by taking the below suggested steps. Please view below. Check your .htaccess file. This is a file that resides in your /public_html/ folder, and can often cause this error, because the syntax within this…

  • Could i have SSH access on your servers ?

    Yes, you can access your server through SSH. In order to activate this service please send us email to support@giganetwebhosting.com

  • Could I use my account and my site even though my domain name hasn’t propagated yet ?

    Yes, you can use your website without a domain name. We provide you a temporary URL in your welcome email, which can be used to view your site when your domain name is not working. Example: http://ipaddress/~username/ You must replace ipaddress with your server's IP, and replace username with your actual cPanel username.

  • How could i add an addon domain ?

    To add the addon domain: Please make sure the name servers are changed with your registrar to the nameservers assigned to you. They would be the same as the primary domain is using. They can be changed before or after adding the domain. To add this through your cPanel. Choose the menu option "Add-On Domains"…

  • How could i use formmail on my website ?

    To use Formmail, create a form with any decent web page creation software. The form action line should be FormMail.cgi will do all the programming work for you. You alter the behavior of formmail by using hidden fields in your form. There is only one form field that you must have in your form for…

  • Could I use my own CGI scripts ?

    Yes, we do provide you with your own cgi-bin. You may upload your own scripts to it but your scripts must not cause issues with our servers or use too many resources to the detriment of other users. Make sure your cgi scripts are uploaded using ASCII transfer mode in your FTP client, and CGI…

  • What is the path to the Perl installation on your servers ?

    The path for perl is /usr/bin/perl

  • What is the path to sendmail on your servers ?

    Το path to sendmail is: /usr/sbin/sendmail

  • Server Path, absolute path, web root

    The server path, absolute path, or webroot are different names for the same thing. /home/cpanel-username/public_html/ Be sure to replace "cpanel-username" with your actual cPanel user name. The home folder is on the root of the server. Shared customers cannot access this level. The home/username/ path is called your "home directory", which you can access via…